Here's Mel waiting for Mikey to try on his uniform in the wooden closet.
The first difference you notice is that the store has enough workers to help each customer individually. The sales person stays wth you, tries to find what you need and basically doesn't leave you until you're satisfied and ready to buy. It's amazing service. But it's so hokey too -- the sales people don't handle money. They take the money and put it in a bottle sort of thing and send it to another department by some tube traveling system. Someone in the finance department figures out the changes and sends it back to the clerk through the tube.
I think the store was really upset by the advent of credit cards and didn't accept them for years. Then when they had to bite the bullet, they set up a dedicated desk in the store where you had to take your receipt to pay by card.
The man who helped us today - well, look at him below. He had on a three-piece suit with a fob and chain. It was like being served from a person from another era. Here he taking Mikey's measurements then seeing how much it needed to be taken up, and of course, the store will do the hemming.
5 comments:
Yes, excellent service. Mind you, you pay for it!
I think more retail should be like this instead of focusing on grossly high profits and payouts for top executives. It would certainly help reduce unemployment!
Agreed! "What of soul was left, I wonder?" (to steal from Browning's 'Toccata') when browsing through modern mega-stores and chains, I feel rather soiled and diminished. The only anodyne is to flee to my beloved Maison Weiss, where cheerful sales staff put you in a roomy, creamily-lit dressing room with a little sofa, and rush away to bring you a Coke or a chilled bottle of water, and call you "Mrs. Jones." (Well, that's what they call ME; I assume they use other names as needed.)
yes, but then you pay $200 a dress there -- I am just jealous 'cause I could never afford anything in there. I used to walk through it on the way to my car just to be in there for a moment.
Elizabeth, in the '80s I used to use the restrooms at Nordstrom in Houston's Gallaria, just to walk through the store where I couldn't afford anything.
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